This is a horror story and a warning to anyone wanting to purchase online an Airsoft gun or product from UNco - And it is just in time for Halloween.
Im not too sure about Aus, but I know here in NZ we only have a few retail outlets but the cheapest way to purchase airsoft guns and equipment is to purchase online from the various shops based in Hong Kong.
I wanted to purchase a CA Steyr AUG, some mags, a LiPo Battery and a charger. After scouring the web and checking the three main websites (Redwolf, Ehobbyasia and UNcompany) I found the best price was with UNcompany and they had the stock.
To be compliant to our Laws I requested the gun be converted to semi. I placed the order and everything went smoothly through the checkout and payment process.
The gun arrived after clearing customs and took 16 days from the order to my door which was not too bad a all.
This is where the trouble begins.
The gun unfortunately arrived damaged, not just a bump or a scratch.. The stock was cracked, the ejection port had snapped off, the internal motor guard / battery plate had been snapped and the gun itself would not fire - the trigger sears would engage but the motor and mech would not budge.
The following is a summary of the whole ordeal up to this point and UNcompany's response.
1.) 25/07/11 Order Placed
2.) 05/08/11 Gun Arrived Damaged -Uncompany Notified as per T&C’s on website – Photos sent of damage.
3.) 06/08/11 No Reply received- second email sent advising that i will send gun back.
4.) 06/08/11 UNcompany reply (Brian) asking for Damaged Parts details and to start claim with EMS
5.) 08/08/11 – I send Parts information but on 09/08/11 Brian asks for the explosive diagram with parts circled (Sent 09/08/11)
6.) 09/08/11 – Email sent to Alice advising that gun had been sent to NZ Post Claims
7.) 10/08/11 – Brian Advises that they might be able to get parts from manufacture
8.) 11/08/11 – Brian asks me to pack and send the Gun back to UNcompany for store credit
9.) 03/10/11 – Claim verified by NZpost and lodged with EMS. EMS acknowledge claim. Email sent to Alice advising Claim.
10.) 04/10/11 – Josephine replies asking me to get NZ Post to send damaged gun back to “HK post office, then you will able to claim it”
11.) 05/10/11 – I email NZ Post to confirm gun needs to be sent to HK Post for claim to be processed. They advised otherwise stating that the claim had been processed and acknowledged. The gun is to be destroyed or returned to me.
12.) 06/10/11 – Josephine states that she will follow up with Post office and “Will rush them to make claim ASAP”
13.) 22/10/11 – Josephine now states that (Breaching UNcompany’s Terms and conditions) as the gun is an aplica (replica), no refund or compensation can be made.
14.) 22/10/11 – Email is sent to Uncompany outlining the above and highlighting their Terms and Conditions which clearly state that "All items are insured for damage in shipping".
Now here I am four months later and still no result and no reply from UNcompany.
Let this be a warning to all!
As UNcompany's shipments appear to be uninsured, you have no guarantee of getting what you paid for and if you do place an order and it happens to get damaged, you are on your own.
If you are going to purchase online, go with Redwolf or Ehobbyasia as in my experience they seem to care about their customers... and are not lying thieves. As a point of interest, Redwolf were not willing to semi the CA AUG.... Could UNcompany doing this have caused the internals to seize, could it have been their handy work that damaged the gun in the first place?
I will leave that to you to decide.
If you want to see UNcompany's less then helpfull and more than hopeless customer service emails, flick me a PM - I have all the correspondence logged.